Refunds, Returns & Exchanges
At Wellness Warehouse, your wellbeing and satisfaction are at the heart of everything we do. If you are not entirely happy with a product you have purchased, we’re here to make the return process as simple and stress-free as possible – whether you shopped with us in store or online.
General Returns Guidelines
- Proof of purchase (till slip, online order confirmation, or gift receipt) is required for all returns.
- Products must be returned within 30 days of purchase or delivery, unless otherwise stated.
- Items should be unused, in their original packaging, and in a resalable condition, unless defective.
- Refunds will be processed via the original method of payment.
- For hygiene, safety, and regulatory reasons, certain items cannot be returned once opened or used (e.g. supplements, perishables, or intimate wellness products), unless faulty/spoilt.
- If you receive an item that is defective, damaged in transit, or not what you ordered, please notify us within 7 days of receipt. We will arrange for collection at no cost to you and provide a replacement or full refund.
In-Store Returns
- Simply bring your item(s) and proof of purchase to any Wellness Warehouse store.
- Our team will assist you with a refund, exchange, or gift card, depending on the original proof of payment.
- Returns of online purchases can also be processed in store.
- PayFlex orders cannot be returned in store
Online Returns
- Please log a return by emailing support@wellnesswarehouse.com.
- Please provide us with your order number, reason for return and an image of the item(s) that you are wanting to return.
- Refunds/exchanges will be processed once the item has been received and inspected.
Gift Returns
- Gifts can be exchanged with a gift receipt or order number in store.
- We will offer an exchange or Wellness Warehouse gift card.
Refund Timelines
Refunds may take 5 to 10 working days to reflect, depending on your bank/payment provider.
Need Assistance?
If you have any questions about returns, please contact our Customer Experience team:
support@wellnesswarehouse.com
